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Accessibility Statement

Last updated: 28 March 2023

This Accessibility statement covers the Sermegon® web and mobile app and the website. 

 

The Sermegon® App and website are run by OVACtech Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

 

  • change colours, contrast levels and fonts.

  • zoom in up to 300% without the text spilling off the screen.

  • navigate most of the website using just a keyboard.

  • navigate most of the website using speech recognition software.

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

 

We’ve also made the website text as simple as possible to understand. 

 

AbilityNet has advice on making your device easier to use if you have a disability. 

 

How accessible this website is

 

We know some parts of this website are not fully accessible: 

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  • the text will not reflow in a single column when you change the size of the browser window.

  • you cannot modify the line height or spacing of text.

  • most older PDF documents are not fully accessible to screen reader software.

  • some of our online forms are difficult to navigate using just a keyboard.

  • you cannot skip to the main content when using a screen reader.

  • there’s a limit to how far you can magnify the map on our ‘Contact us’ page.

 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

 

 

We’ll consider your request and get back to you in 2-7 days. 

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Your feedback is always welcome. You can also reach us via our ‘contact us’ page.

 

Reporting accessibility problems with this website 

 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please

 

 

Enforcement procedure

 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

 

Contacting us by phone or visiting us in person

 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

 

If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us

 

Technical information about this website’s accessibility 

 

OVACtech Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

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Content that’s not within the scope of the accessibility regulations 

 

PDFs and other documents 

 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 2023, we plan to either fix these or replace them with accessible HTML pages. 

 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

 

All new PDFs or Word documents we publish will meet accessibility standards. 

 

Live video 

 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

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External help to adjust your website settings

 

AbilityNet provides guidance about how to:
 

 

What we’re doing to improve accessibility 

 

Our accessibility roadmap which will be published in July 2023 shows how and when we plan to improve accessibility on this website. 

 

Preparation of this accessibility statement 

 

This statement was prepared on 1 August 2022.

 

This website was last tested on 12 August 2022 and OVACtech Ltd carries out regular testing on all pages of Sermegon® to ensure it is accessible and free of errors.

 

 

Revision date: 2 April 2025

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